Privacy Policy

TRUE LEVEL CONCRETE PTY. LTD. is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information collected through our website, landing pages, online forms, phone calls, emails, SMS messages, advertising campaigns, quote requests, site visits and customer communications.

By using our website, submitting an enquiry, requesting a quote, booking a consultation or communicating with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

Legal business name:

TRUE LEVEL CONCRETE PTY. LTD.

Trading name:

True Level Concrete

ABN:

76 698 694 012

Service area:

North Perth and surrounding suburbs

Website:

https://truelevelconcretequote.com.au

Contact details:

Phone: 0419 732 532 · Email: truelevelconcrete2@gmail.com

True Level Concrete provides residential and commercial concreting services, including driveways, outdoor concrete, exposed aggregate, liquid limestone, polished and honed concrete, custom concrete projects and related concrete construction services.

We may collect personal information that is reasonably necessary to respond to enquiries, provide quotes, arrange site visits and deliver our services.

This may include:

• Name
• Phone number
• Email address
• Property address or suburb
• Details about your concreting project
• Budget range
• Preferred timeframe
• Photos, videos, plans, drawings or documents you provide
• Information submitted through our website, landing pages, forms or advertisements
• Notes from phone calls, emails, SMS messages or consultations
• Quote details, proposal details, project details and invoice records
• Any other information you choose to provide to us

We may also collect technical information when you visit our website or interact with our online forms or advertising, such as:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on our website
• Form submissions
• Button clicks
• Advertising campaign source
• Cookie and pixel data
• General website behaviour and analytics information

We may collect personal information through:

• Website forms
• Landing page forms
• Online quote request forms
• Phone calls
• Emails
• SMS messages
• Social media messages
• Meta lead forms
• In-person conversations
• Site visits
• Customer quote requests
• Advertising platforms
• Cookies, pixels and analytics tools used on our website
• Customer relationship management systems such as GoHighLevel

Where possible, we collect information directly from you.

In some cases, we may collect information from third parties where you have authorised this or where it is reasonably necessary for us to provide our services.

We collect and use personal information for purposes including:

• Responding to enquiries
• Reviewing your concreting project details
• Providing quotes, estimates or proposals
• Arranging consultations or site visits
• Assessing whether we can assist with your project
• Communicating with you by phone, email or SMS
• Sending appointment confirmations and reminders
• Following up after an enquiry
• Preparing proposals, quotes, contracts, invoices or project documents
• Delivering concreting and related construction services
• Managing customer relationships
• Managing project records and communication
• Improving our website, marketing, customer experience and services
• Measuring the performance of our advertising campaigns
• Displaying relevant advertising through Meta Ads
• Meeting legal, accounting, insurance and business obligations

True Level Concrete may use digital marketing and advertising tools to promote our services, respond to enquiries and improve the performance of our website and campaigns.

These tools may include:

• Meta Ads, including Facebook and Instagram
• Meta Pixel
• Website cookies
• Landing page forms
• GoHighLevel
• SMS and email follow-up tools

These tools may collect information about how users interact with our website, advertisements, online forms and landing pages.

This may include technical information, page visits, enquiry actions and advertising attribution data.

We use this information to:

• Understand how people find and use our website
• Measure advertising performance
• Improve website and campaign effectiveness
• Follow up with people who submit enquiries
• Send relevant enquiry, quote or service-related communications
• Display relevant advertising to people who have interacted with our website or content

We do not sell your personal information.

Advertising platforms such as Meta may receive limited technical, cookie, pixel, aggregated or de-identified information to help measure advertising performance and deliver relevant advertising.

You can manage or disable cookies through your browser settings. You may also manage personalised advertising settings through Meta's advertising preference tools.

We may contact you by phone, SMS or email for purposes including:

• Responding to enquiries
• Following up quote requests
• Confirming consultations or site visits
• Sending appointment reminders
• Providing updates about your enquiry or project
• Sending relevant service information where permitted

Enquiry follow-ups, appointment reminders, quote updates and project communications are important business communications.

Where we send marketing or promotional communications, these will only be sent where permitted by law.

You can opt out of marketing emails by using the unsubscribe link where provided.

You can also opt out of marketing SMS messages by replying STOP or contacting us directly.

Opting out of marketing communications will not stop essential service, quote, billing or project-related communications.

As part of our work, we may take photos or videos of concreting projects, worksites, completed projects or project progress.

These photos or videos may be used for purposes including:

• Project records
• Quality control
• Before-and-after comparisons
• Customer communication
• Website content
• Social media content
• Advertising and marketing material
• Case studies or portfolio examples

Where practical, we will avoid publishing personally identifying information such as names, faces, addresses, number plates or private details without consent.

If you have concerns about photos or videos of your property being used in marketing material, please contact us.

We may disclose your personal information where reasonably necessary to provide our services, manage our business or comply with legal obligations.

This may include disclosure to:

• Employees, contractors and subcontractors
• Suppliers and trade partners
• Engineers, certifiers, designers or consultants
• Council, approval bodies or regulatory authorities where required
• Accounting or bookkeeping providers
• CRM, website, email, SMS and software providers
• Advertising and analytics platforms
• Legal, insurance or professional advisers
• Courts, tribunals, regulators or law enforcement agencies where required by law

We do not sell your personal information to third parties.

We may use third-party software and service providers to operate our business, manage customer enquiries, process communications and support our marketing.

These may include:

• GoHighLevel
• Website and landing page platforms
• Online form platforms
• Email and SMS communication tools
• Meta Ads and Meta Pixel
• Cloud storage providers
• Accounting and invoicing software
• Project management or quoting software

These providers may store or process information in Australia or overseas.

We take reasonable steps to ensure third-party providers handle information securely and in accordance with applicable privacy obligations.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Password-protected systems
• Restricted access to customer information
• Secure cloud-based software
• Staff and contractor confidentiality expectations
• Secure storage of business records
• Secure deletion or de-identification of information when no longer required

Access to customer information is limited to people who reasonably need access to perform their role.

You may request access to the personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests should be made in writing to:

Email:

truelevelconcrete2@gmail.com

We will respond within a reasonable timeframe and in accordance with applicable law.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including for quoting, customer service, project management, accounting, insurance, legal and business record purposes.

Where information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required to retain it for legal, accounting, insurance or regulatory reasons.

Our website may use cookies and similar technologies to improve website functionality, understand website performance and support digital advertising.

These technologies may be used for:

• Website analytics
• Conversion tracking
• Form tracking
• Advertising performance measurement
• Remarketing or retargeting
• Improving website user experience

Tools used may include Meta Pixel and other website tracking technologies used in connection with our advertising and landing pages.

Cookies and tracking technologies may collect technical information about your device, browser and website activity.

This information may be used in aggregated, de-identified or limited technical formats.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Some of our third-party software, advertising, communication or cloud storage providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that information is handled securely and in accordance with applicable privacy obligations.

By using our website, submitting an enquiry or communicating with us, you acknowledge that your information may be stored or processed by third-party providers located in Australia or overseas.

Our website may contain links to third-party websites, including social media pages, supplier websites or other external resources.

We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

If you have concerns about how we have handled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

Contact details:

True Level Concrete

Phone:

0419 732 532

Email:

truelevelconcrete2@gmail.com

Service area:

North Perth and surrounding suburbs

We will acknowledge and investigate complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Website:

oaic.gov.au

Phone:

1300 363 992

We may update this Privacy Policy from time to time to reflect changes in our services, technology, software providers, legal obligations or business practices.

The current version will always be available on our website.

Continued use of our website, online forms or services following any update constitutes acceptance of the updated Privacy Policy.